Fixed Route Standards

Have a

FTA Circular 4702.1B provides regulatory guidance to recipients of federal transit funding.  Among other things, it requires Fixed Route providers to develop service standards (and actively evaluate their operations) around:

  • Vehicle Load
  • Vehicle Headway
  • On-Time Performance
  • Service Availability
  • Vehicle Assignment
  • Transit Amenities


​A full write up is contained in our Title VI Policy in the Publications tab.  In general our policies are as follows:

 Vehicle Load Standard:

Baker County:

Installation of transit amenities along bus routes are based on the number of passenger boardings at the stops along those routes.  At the time of this policy, no stops record sufficient boardings to warrant bus shelters, however, shelters can be placed at most frequently used stops, or stops where no natural shelters are present, as resources allow.

Union County:

Transit amenities were originally distributed to the highest volume and most population dense areas of our market.  Future placements will be subject to the following criteria:

Bus Shelters:

  • Bus stops with boarding volume of 200 riders or more per month

  • 80% of our shelters will be located in Census Tracts featuring a population density of at least 1,000 per square mile


Bus Stop Benches:

  • Stops where boarding volume exceeds 100 riders per month


  • No less than 50% of our benches will be located in Census Tracts featuring a population density of at least 1,000 per square mile


Trash Receptacles:

  • Stops where boarding volume exceeds 100 riders per month

  • Receptacle citing will be subject to the agency's ability to service (or obtain contracted service for ) regular collections

Transit Amenities:

Vehicle Assignments:

Baker County:

Vehicles will be assigned such that the average age of fleet serving each deopt does not exceed 20 years.  All fixed-route buses will be equipped with heating and air conditioning and equiped with ADA compliant lifts or ramps and wheelchair securement devices.

Bus assignments take into account the operating characteristics of buses of various lengths, which are matched to the operating characteristics of the route.

Union County:

All vehicles in the Northeast Oregon Public Transit Union County fleet are maintained in strict accordance with the FTA's State of Good Repair standard.  In our system, vehicle age is NOT a proxy for condition.

Our vehicle assignment strategy is based on vehicle capacity, graphic/paint schemes and modal function.

Baker County:

NEOtransit Baker Will distributre transit service so that 90% of all residents in the service area are within a 1/4-milewalk of bus service.

Union County:

It is NEOTransit in Union County's goal to ensure that 60% of the county residents live within 3/4 of a mile of a public transit service line (fixed route and/or intercity).  Transit access is determined by mapping all active public transit bus services in Union County and then calculating the population (based on 2010 Census data) within a 3/4 mile radius of those lines.  This information is compared to the total population of Union County.

Service Availability:

On Time Performance Standard:

Baker County:

Ninety-five percent (95%) of the NEOtransit Baker's transit vehicles will complete their established runs no more than 5 minutes early or late in comparison to the established schedule/published timetables.

Union County:

Late performance in the fixed route system serving Union County is defined as anything greater than five minutes past the published schedule at any stop.  It is our policy that the bus will NEVER run early.

It is our stated goal to perform on-time at 85% of all stops or better.  While that may seem low for a single route system using one bus, it accounts for an unavoidable train track mid route and occasional ADA lift deployment (any one of which could cause us to run behind at every stop for up to 90 minutes).

Baker County:

Service operates on weekdays with one-hour headways.  Weekend service is only available as funding resources allow.

Union County:

Vehicle Headway is defined as the period of time that passes between vehicles headed in the same direction on a route.  The headway standard on the fixed route system in Union County is one hour.  We would consider deploying increased frequency if peak demand begins to regularly exceed our Vehicle Load threshold.

Vehicle Headway:

Baker County:

The average of all loads during the peak operating period should not exceed vehicle's achievable capacities, which are 14-20 passengers for a 22' cutaway van (based on seating) and 32 passengers for 30' Trolley.

Union County:

Union County calculates vehicle load by dividing the average number of passengers by the cumulative seating capacity of the assigned vehicle on any given day.  A route served by a 14 passenger vehicle with a Vehicle Load of 1.14 would indicate that every seat is typically filled and there are (on average) two standees.  The Trolley Fixed Route runs at a Vehicle Load typically between 0.15 and 0.25.


It is our policy to consider routes for increased capacity that exhibit Vehicle Load of 0.70 or higher.